Question 1

How do I get started with services?

Accepted Answer

Schedule a complimentary consultation with us!

You will start by completing and submitting our consultation form. Once submitted, you will be automatically redirected to schedule a 15 phone call with our team to discuss billing, scheduling, and any additional questions.

Question 2

Do I need a referral/order to begin services?

Accepted Answer

We handle the referral process for you! As part of our intake process, we will ask for your primary care physician’s (PCP’s) information. Our team will then contact them on your behalf to obtain a referral/order for services.

Question 3

Is a diagnosis required to receive services?

Accepted Answer

A formal diagnosis is not required to receive services from us at Blume. We will still obtain all required documentation and authorization through insurance regardless of whether or not your child has a formal diagnosis. Occasionally, certain formal diagnoses may increase the number of sessions that insurance will cover in a calendar year. Contact our operations team if you would like to learn more!

Question 4

Which diagnoses do you work with?

Accepted Answer

While a formal diagnosis is not required to receive services at Blume, we work with many diagnoses. These include, but are not limited to: autism, PDA, ADHD, sensory processing disorder, trauma, anxiety, global developmental delay, phonological disorder, mixed receptive-expressive language disorder, apraxia, and more.

Question 5

Do you take insurance?

Accepted Answer

Yes we do! We are currently in-network with Medicaid, UnitedHealthcare, Cigna, Anthem/BCBS, and Zero Health. While we are not in-network with Aetna, we will submit claims on your behalf to be applied to your out-of-network benefits, with no work required by you. For all other insurance providers, we will happily provide you with the documentation that you will need to submit claims to your insurer (i.e., a Superbill).

Question 6

Do I need to obtain an insurance authorization to begin services?

Accepted Answer

It depends on your insurance company and the specific plan. Many insurance plans do require an authorization for services. Our team will handle the process of obtaining an authorization on your behalf, so there is no action needed on your part to ensure this step is in place.

Question 7

Where are services provided?

Accepted Answer

We provide services in our clinic, which is conveniently located in Boulder, CO. We chose our office location to be accessible for families in and outside of Boulder given our proximity to major roads and highways.

Our clinic offers your child the broadest range of equipment, activities, and experiences to promote their skill development.

When applicable and upon occasion, we are able to hold sessions via telehealth for children who have established relationships with their clinicians.

Question 8

Do you provide in-home care or school visits?

Accepted Answer

We do not provide in-home services. We can accommodate occasional in-school visits upon request, although it will depend on your clinician’s schedule. In-school visits cannot be billed through any health insurance plan and must be paid for privately.

Question 9

Why is consistent attendance so important?

Accepted Answer

Regular attendance is crucial to seeing progress in therapy, as well as maintaining the therapeutic relationship between your child and their provider. This relationship is critical in ensuring nervous system regulation and, therefore, higher-level skill building.

We reserve the same time every week for your child, and we want to make sure that we make the most of that time. We understand that life happens, but when you need to miss a session, we encourage rescheduling a make-up session.

If you are a current client and have questions about our attendance policy, please contact ops@blumekidstherapy.com.

Question 10

I have an upcoming family vacation planned. What should I do regarding my child’s scheduled sessions at your clinic?

Accepted Answer

How fun! Our scheduling team will be happy to work with you to reschedule your child’s therapy sessions so that you can enjoy your vacation and quality of care is maintained.

Question 11

I have a scheduling question. Who should I contact?

Accepted Answer

Please reach out to our scheduling team at scheduling@blumekidstherapy.com. You can also text or call our main number, which is (303) 620-6987.

They will be happy to assist you with any scheduling request, question, or concern you may have.

Question 12

How do occupational and speech therapists use play in their sessions?

Accepted Answer

A child's main occupation is...play! Play is critical to the progress that occurs in occupational and speech therapy. You can read our post about neuroscience of play here!

Question 13

Can you work with my child if they already receive similar services at school?

Accepted Answer

Absolutely! Typically, services provided at school are limited to being “scholastic in nature.” This, combined with the time limitations that often exist in the school setting, enables us to provide services that target a wider variety of skill areas as compared to the school setting. We will also coordinate with other clinicians to ensure that our plans of care do not conflict.

Question 14

Can I drop my child off and come back when the session is over?

Accepted Answer

As long as another team member besides your child’s therapist is present, then you can absolutely drop your child off and come back when the session is over.

We just ask that you return to our office 15 minutes prior to the end of your session so your clinician can update you about your child’s session.

You are also more than welcome to wait and/or do work in our waiting area, which is complete with games and books for both you and our clients.

Question 15

What is the difference between crisis intervention and the services that Blume provides?

Accepted Answer

Outpatient services, such as occupational and speech therapy, focus on building functional skills and supportive strategies at multiple levels. This may include tackling the challenges that are present in everyday life. However, if your family is in crisis, we will refer you to providers that can assist you immediately so that you may receive the best care from the most qualified provider. We remain available to continue supporting your family in accessing services and community resources, which may include returning to outpatient services when the situation has stabilized.

Question 16

What does Neurodiversity mean?

Accepted Answer

The term “neurodiversity” is simply a way to reflect the substantial diversity of human neurology. At Blume Kids Therapy, we believe that differences in the human brain and experience are natural. Our goal is to support our clients in further understanding their unique strengths and needs while promoting meaningful skill development and participation in valued activities.

Question 17

Are you able to diagnose my child through your evaluation?

Accepted Answer

Our evaluations are focused on establishing a plan of care rather than providing a diagnosis. If you are interested in seeking a formal diagnosis for your child, we will happily provide you with our recommendations for neuropsych evaluators in your area.

Question 18

What support do you provide to caregivers or families?

Accepted Answer

We reserve the last ten minutes of every session to connect with caregivers, during which we will review how the session went, update you on progress, and share strategies to promote carryover at home.

Additionally, we offer caregiver coaching services to provide direct support to the families we serve. Caregiver coaching sessions are a specialized service that differ from brief weekly check-ins and updates around OT services. This scheduled time can be used to dive into specific issues with your clinician, which can include caregiver education and coaching around how to implement certain strategies in the home, creating a plan to implement new routines in the home, addressing rising concerns in multiple environments, and many other areas. Mainly, these sessions allow for an extended time block (30-60 minutes) to address larger concerns, needs, or education, that extend beyond weekly updates after sessions. If you’d like to schedule a caregiver coaching session with your clinician, please contact scheduling@blumekidstherapy.com. We are here to support the family unit!

Question 19

What is your inclement weather policy?

Accepted Answer

Our weather policy addresses situations in which inclement weather and poor driving conditions may prevent us from holding in-office sessions. When bad weather rolls around, we will follow the decision of Boulder Valley School District and will shift our services to telehealth when schools are closed. We will not offer in-person sessions when BVSD is closed. We reserve the right to amend this decision as needed and will consider all factors that support the safety of our team and the families we serve.

The process for communicating weather-related information will be as follows:
The day before inclement weather is expected, you will receive an email from our operations team alerting you to monitor your email for an update regarding the status of our office. Our team will follow up with you the next day notifying you of the location of your session (in person or via telehealth). Your clinician will communicate with you regarding scheduling details when sessions are switched to telehealth. The telehealth session will take place through one of our HIPAA-compliant platforms: SimplePractice, Google Meet, or RingCentral.
If you cannot accommodate the telehealth session, please work with our scheduling team to reschedule your appointment according to our attendance policy. If the session cannot be rescheduled, it will count as a cancellation and any relevant fees will apply, depending on your status relative to the Attendance Policy.

Frequently Asked Questions